Privacy Policy

Who we are

Sylfaen is a sole-trader web design business based in Wales, UK, operated by Noa. Our website is sylfaen.store. You can contact us at sylfaendesign@outlook.com.

What data we collect

When you use our website, we may collect:

• Contact form submissions— your name, email address, phone number (if provided), and message. We collect this to respond to your enquiry.
• Payment information— when you subscribe to a plan, payment is processed securely by Stripe. We do not store your card details.
• Analytics data— we use Google Analytics to understand how visitors use our site. This collects anonymised data such as pages visited, time on site, device type, and approximate location. No personally identifiable information is shared with Google.

How we use your data

We use the data we collect to:

• Respond to your enquiries and provide our services
• Process payments for website plans
• Improve our website based on how visitors use it
• Send you project updates if you become a client

We will never sell your data to third parties or send you unsolicited marketing emails.

Legal basis for processing

Under the UK GDPR, we process your data based on:

• Consent— when you submit the contact form or accept cookies
• Contract— when you subscribe to a plan, we need your details to provide the service
• Legitimate interest— to improve our website through analytics

Cookies

Our website uses the following cookies:

• Essential cookies— required for the site to function (e.g. remembering your cookie preference). These do not require consent.
• Analytics cookies— set by Google Analytics to help us understand site usage. These are only set if you consent.

You can withdraw your cookie consent at any time by clearing your browser cookies and revisiting the site.

Data retention

Contact form submissions are kept for up to 12 months after your last enquiry. Client project data is retained for the duration of our working relationship and for 6 years afterwards for accounting purposes.

Your rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request a copy of your data in a portable format
• Withdraw consent at any time

To exercise any of these rights, email us at sylfaendesign@outlook.com. We will respond within 30 days.

Third-party services

We use the following third-party services:

• Stripe— payment processing (privacy policy)
• Google Analytics— website analytics (privacy policy)
• Vercel— website hosting (privacy policy)
• Resend— email delivery for contact form (privacy policy)

Complaints

If you’re unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO).

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.